Webinar – A SuiteCX Briefing

One of our most frequently asked questions is: How to approach experience mapping?

This video of a recent webinar addresses a few of the questions we have heard over the years:

  • What business aspects should you address using journey mapping efforts?
  • Should it be a simple/agile exercise or a deep study?
  • Is it meant for strategy or problem solving?
  • Do you have any examples of how it might work?
  • What skills/tools do you need to do this type of work?
  • Pitfalls to be aware of in any approach

Share this Post