Valerie is a senior executive with several startups under her belt. She has deep experience in the CEM space as well in developing new products/practices at companies such as Pacific Bell, KPMG, PwC and StorageTek. Valerie’s focus as CEO is to be the main evangelist, cheer leader and deal-maker for SuiteCX. She has over 25 years of experience in building new businesses and making them profitable.
Michael is a passionate technical leader, product/service developer and technical strategist. Michael has over 25 years of experience in Technology, Web development, e-commerce, CRM solutions, Technical Services, Technology Manufacturing, Start-ups, Government and Not-For-Profits. His experience comes from tackling projects large and small and managing teams of up to 64 members and budgets of up to 14 million. Michael also sits on the SuiteCX Board of Directors.
VP of Sales
Specializes in selling and delivering improved customer experience (CX) to drive bottom line growth. We enable organizations to understand their customers by using customer experience mapping, market research, ethnographic research, customer segmentation & analytics to understand how customers interact with your brand thru all the channels (email, web, social, call center, retail, etc.) and across the customer lifecycle.
Board of Directors
Chair, Board of Directors
Recognized for more than 20 years as one of the leading authorities on customer-focused relationship management strategies, Dr. Martha Rogers, Ph.D. is an acclaimed author, business strategist and a founding partner of Peppers & Rogers Group, the world's premier customer-centric consultancy. An adjunct professor at the Fuqua School of Business at Duke University, Dr. Rogers is the co-director of the Duke Center for Customer Relationship Management.
Don Peppers, a founding partner of Peppers & Rogers Group, was inducted into the Direct Marketing Hall of Fame in 2013, along with his long-time business partner and co-author Martha Rogers. Don has some 300,000 followers for his regular postings of original content on LinkedIn, making him the site’s single most influential authority on “customer experience.” In 2016 he released his 11th book, Customer Experience: What, How and Why Now.
As the co-founder and leader of the market leading global Customer Experience business Mulberry Consulting, Alan is recognized as one of the global experts in the field of customer experience mapping and design and has been responsible for the design and deployment of customer experience programs in large service and B2B organizations for over 25 years. Following the sale of the Mulberry Consulting business he is now working independently in the CX discipline.
Steven is a dynamic executive with corporate strategy, sales management, marketing, product and direct sales experience in private and public companies. Successful COO/CRO with P&L and turnaround experience in the CEM, mobile/digital technology, and marketing services industries. Results-oriented, decisive leader with proven communication, team development and roll up the sleeves attitude to accomplish the promises made. Skilled negotiator not afraid to making the tough decisions. Executive presence with strong board collaboration and strategic planning experience.
Cameron Thompson has been at the intersection of Marketing and Consumer technology platforms for over two decades. His operational experience includes, GM at Acxiom Corp, SVP at Harte-Hanks and Founder/CEO of a predictive modeling and data business which was sold to Baird Capital Partners. Cameron's role is to advise SuitecX on new business opportunities and assist with M&A strategy going forward.
Learning and Development (L&D) Training Specialist, experienced in the development and delivery of workforce capabilities training and specializing in CRM and 1 to 1 Customer Care Excellence. Her expertise includes: skill gap analysis, gaining buy-in on vision and strategy, developing capability action plans and career pathing to decrease employee attrition. Sales training to include technology integration and consultative selling techniques, cold calling and business etiquette.
Over 20 years of experience helping to guide the world's largest organizations through complex change and performance excellence programs. I use structured, collaborative methodologies to help companies implement new technologies and business approaches, transform culture and processes, and build capability to become the organizations they aspire to be.
Remy Yamaguchi Hernandez
Remy is an experienced marketing leader, strategist and consultant, with practical experience and success working with clients ranging from midsize to Fortune 20 companies. Her 20-year career has focused on insight driven strategies that improve the customer experience and create profitable relationships. With both client side and consulting experience, Remy has designed, managed and implemented complex, customer-centric ecosystems, which include processes optimization, technology implementation, organization redesign and change management.
Lane Michel builds companies, organizations and inspired mission-driven teams. He has coached people and organizations to remember and then set course to live their core purpose. Lane guides companies to focus on people – customer and employee experiences in particular -- as their most growable asset leading to better results. His roles as a board member, leader, coach and management consultant have given Lane a broad international experience to draw upon.
Marisa is a data manager with over 10 years of experience in the development and implementation of state-of-the-art CRM and Business Intelligence implementations. She is expert in the assessment of key performance indicators and dashboard development. She uses her skills in data modeling and development of customer segments, customer behavior models, market basket analysis and demographic/ psychographic customer profiling to enable the team to develop precision marketing strategies and tactics.
Jennifer has a proven ability to identify problems to enable resolution; align internal stakeholders around the CRM/CEM vision; translate strategy into specific tactics for the organization; integrate various internal functions around the strategy; enable business areas such as sales, marketing, finance, accounting, and customer service to understand CRM/CEM; facilitate socialization among senior management and staff to work through implications and implement CRM/CEM in their areas; and address all aspects of marketing.
Julie St. John
Frequently referred to as "the engineer", Julie has a track record of cracking the most difficult problems and creating breakthroughs for companies in the ways they understand, define, and support their customers. She brings over 15 years of customer experience strategy with an emphasis on data and marketing technology. Julie cut her teeth at the world's largest digital consulting agencies serving clients like Ford, General Motors, Google, and ExxonMobil.