Publish and share your Interaction Point details with key stakeholders…

In SuiteCX each Interaction Point contains a database of attributes. You can drill down into, and comment upon,  pain points; moments of truth; emotions; metrics; campaign details; Ethnographic elements (doing, thinking, feeling); scores; findings, recommendations and much much more. SuiteCX has enhanced our 360 views …

The Board of SuiteCX appoints Alan Pennington as Deputy Chairman

The Board of SuiteCX is delighted to announce the appointment of Alan Pennington as Deputy Chairman with immediate effect.  He will be responsible for advising the Board on business strategy, investments, and will act as advisor for Chief Executive Officer Valerie Peck.  Alan has been …

Link a Persona/Segment to any Map

SuiteCX makes it easy to link your customer personas/segments to any map with just a couple of clicks. Our advanced development system helps you create detailed personas and segments that you can print and share in several ways. Once created, you can overlay a persona/segment on …

Announcing SuiteCX List Manager

Visualize Recommendations, Moments that Matter, Initiatives, or create a Pain Point map – List Manager makes it easy and fast. List Manager ‘sees’ inside IPoints to display data that you have already entered and allows you to add additional comments as needed.  For those who …

SuiteCX is now one of the highest ranked CEM/CJM tools

2018 was an excellent year for SuiteCX.  SuiteCX has put another strong year of growth and profitability under its belt. 2018 was its best year ever with increased profit, higher demand and recognition in analyst reports. SuiteCX was identified in Forrester’s Wave. SuiteCX was also …

Master Customer Experience Design Mapping

Developing maps that are actionable, audience sensitive and aesthetically pleasing is a trade craft-experienced practitioners have mastered. Actionable customer experience design supports a representation of a problem and solution or a communication plan to drive action. Audience sensitivity is a presentation that engages the audience. …

New Features for SuiteCX in 2018

Create Maps Fast Start using one-click automated templates SuiteCX just got remarkably easier to use. You can now create a variety of maps with just one click. Choose from eleven built-in, easy-to-complete templates to handle most of your mapping needs. With one-click map templates, your …

SuiteCX Kicks off the New Year with New Editors

It’s a new year and SuiteCX is evolving to keep up with our customers’ demands and requests. Our goal with this last wave of enhancements is you, the user. We want to make the user experience easier, more intuitive, and involve fewer steps. We’ve made …