It’s a new year and SuiteCX is evolving to keep up with our customers’ demands and requests. Our goal with this last wave of enhancements is you, the user. We want to make the user experience easier, more intuitive, and involve fewer steps. We’ve made …
Dec 12, 2017
SuiteCX Enhances our Scoring Capabilities for Smarter Customer Journey Mapping
This set of enhancements came from our power users, consultants, and our summer of strategizing over how to capture and present the right customer and company scores to show how you’re doing with your customer experience in a simple and visual fashion. To do that …
Nov 6, 2017
SuiteCX Encourages you to “Fall” into our New and Improved Features
The winds of change are blowing outside and also within your SuiteCX instance. We have spent the summer thinking about some enhancements to the software that will make your life as CX strategists and map designers easier and more flexible. Some of these items came …
Oct 4, 2017
Don Peppers Joins SuiteCX Board
The Board and Management of SuiteCX are delighted to announce the appointment of Don Peppers as a Non-Executive Director of the Company with immediate effect. Don will be advising the Board and Executive Management on a range of issues focusing on the development of the …
Jun 20, 2017
New Integration between SuiteCX® and Kitewheel Delivers Enhanced Capabilities for CX Practitioners
We are pleased to announce an integration between SuiteCX®, a leading customer process and journey mapping platform, and Kitewheel, a leading cloud-based customer journey hub. Customers of both SuiteCX and Kitewheel can now integrate their data to greatly enhance their CX analysis, planning, and execution …
Nov 29, 2016
Collaboration: The Currency of Business, CIO Review Magazine
The rational for running a successful business today includes knowing how to run customer-led personalized engagement in today’s connected digital environment. For me, success in technology business and product marketing is building bridges across various (sometimes warring) constituents and an ever evolving need to become …
Oct 10, 2016
SuiteCX® 1.3.1 Offers Great New Tools and Training for Practitioners
SuiteCX® is pleased to announce our newest incremental release: SuiteCX® 1.3.1. This exciting update features a comprehensive Help System, training through SuiteCX University, and categorization of Findings and Recommendations for improvements to CX processes. Help System: The SuiteCX Help System includes step-by-step, background information and …
Sep 7, 2016
SuiteCX® Launches a Dynamic New Tool for CX Practitioners: User Configurable Journey Maps
SuiteCX® is excited to announce our latest innovation. User Configurable Journey Maps help create a more complete view of the customer journey by allowing practitioners to creatively and dynamically embed rich visual content into their Customer Journey Maps. In the current beta release, users can …
Mar 26, 2016
Announcing SuiteCX® Version 1.12
SuiteCX® releases its newest software version. Version 1.12 is a breakout release including persona mapping, heat mapping improvements, decora maps, text-only IPoints, and several new customization options. Version 1.12 is available for all SuiteCX customers. Persona Development and Mapping: As a result of SuiteCX customer …
Oct 9, 2015
Alan Pennington joins SuiteCx board
Oakland, California-October 9, 2015 The Board and Management of Suitecx are delighted to announce the appointment of Alan Pennington as a Non-Executive Director of the Company with immediate effect. Alan will be advising the Board and Executive Management on a range of issues focusing on …