Public / Private Map Sharing URL, Guest User / View Mode, Upgraded View Only Experience, Upgraded Layered Maps / 12 Column Maps, Update to SuiteCX help system and training videos

Last partial application release 2.14, Server migration, SuiteCX preforms our annual vulnerability and penetration testing, External / Internal Link Click-Through

Enhanced Custom Headers and Footers

Updated our self-guided learning experience and training videos, Upgrade to Statistics UI and Functionality, Layered Map Configuration Rules

SuiteCXTM, a customer experience design and visualization software firm, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the 2019 Technology leader in its recently released “Market Outlook: Customer Journey Mapping, 2019-2024, Worldwide” report. The Quadrant Knowledge Solutions study provides competitive …

Revived Map Copy No changes to clone here but back by customer demand is map copy – where cloning creates a new map with new IPoints from an existing map; copy creates a new map with existing IPoints. Clone is useful for “As-Is” and “To-Be” …

Lifecycle, Department and Channel automated functions, LDC Configurator Access

Cloning Screen Elements, Configure iPoint Display per map

In SuiteCX each Interaction Point contains a database of attributes. You can drill down into, and comment upon,  pain points; moments of truth; emotions; metrics; campaign details; Ethnographic elements (doing, thinking, feeling); scores; findings, recommendations and much much more. SuiteCX has enhanced our 360 views …

Update to help system, Click-through Auto-Map – Grid Map experience, Auto-Map – Pain Points/Moments That Matter, Auto-Map – Ownership