The Board and Management of SuiteCX are delighted to announce the appointment of Don Peppers as a Non-Executive Director of the Company with immediate effect. Don will be advising the Board and Executive Management on a range of issues focusing on the development of the product portfolio and the continued sales growth of the market-leading SuiteCX customer experience software.
Don said on his appointment, “I’m very excited to be joining the SuiteCX team at this stage in the development of the business. Their Customer Experience software is, in my opinion, the best in the market: highly visual, flexible, easy to use, and scalable – all of the qualities a software solution in this space needs to be, and at an extremely competitive price, as well. I look forward to helping the team continue providing what I consider to be the very best product and service in the category.”
Commenting on his appointment, SuiteCX Board Chairman Martha Rogers said “I’ve worked with Don for more than 25 years now, and he’s an extraordinary and widely respected CX expert with a proven track record of success in all aspects of CX strategy, design and transformation. We welcome his active participation in SuiteCX, where he can help our clients develop strategies through execution to drive added revenue.”
CEO Valerie Peck added, “Both my team and I are thrilled to have Don as a part of SuiteCX. Working with him again after our time together at Peppers and Rogers Group will be a true pleasure. I respect and lean on his years of CX and business transformation experience. His new firm, CX Speakers, LLC, as well as his other new business ventures, will be a collaborative effort to take us to the next level of capability and success for our clients and their customers.”
SuiteCX offers a customer-experience analysis and visualization solution that enables a company’s managers to design, measure, manage and improve their customer experience across all different segments and channels, both digital and non-digital. Rated as a “leader” in its category by analyst firms like Forrester and Aragon, SuiteCX combines data and feedback from customers and employees with the judgments and intuitions of a company’s customer-experience practitioners to paint a more accurate and workable picture, not just of what different types of customers actually experience today, but what might be possible with better company processes or policies. What sets SuiteCX apart from its competitors is the completeness of its analysis assessment of both the as-is state of a company’s customer experience and the changes required to improve revenue or decrease cost.
About Don Peppers
Recognized for over 25 years as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and a founding partner, with Martha Rogers, Ph.D. of Peppers & Rogers Group. His latest endeavor is the formation of CX Speakers, a new company delivering workshops, keynote presentations and thought leadership consulting that is focused on customer experience topics.
Peppers recently released his 11th book, Customer Experience: What, How and Why Now, a collection of essays offering insights and “how to” recommendations on how to build and maintain a customer-centric business. His most recent book with Rogers is the third edition of their well-established textbook, also used as a desk reference throughout the industry, Managing Customer Experience and Relationships: A Strategic Framework (Wiley, 2017). With over 290,000 followers for his regular postings of original content on LinkedIn, Peppers has been listed numerous times on LinkedIn as one of the top 10 marketing influencers. In 2015, Satmetrix listed Don and Martha Rogers #1 on their list of the world’s Top 25 most influential customer experience leaders.
For more information on Don Peppers, visit http://cxspeakers.com/don-peppers/
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