“The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice.” Wise words by Brian Herbert. At SuiteCX we believe in ongoing and continuous learning to better ourselves and our partners as we strive together and exercise our cognitive muscles. This year we have made continuous learning a key priority and important part of our product development roadmap, coaching tools, and support services. With a variety of learning styles to support and accommodate, we have developed a set of coaching and teaching tools to help you along your way. Some are guided, some are self-paced, and some are collaborative. It takes a number of exposures to a new concept or a new tool in order to feel confident and efficient, so don’t be surprised if you find that a blend of these teaching services is what you need to be successful. Reach out and let us help you on your path to success, don’t be shy. Remember, we are learning from you as much as you are learning from us.
During a one-hour online demonstration, we will listen to you describe your business goals, challenges, obstacles, and objectives. We will discover where you are in your journey, what data you have, what kinds of storytelling you do, and really seek to understand how we can get you to the next level. Then we will show you the top line features of SuiteCX and how SuiteCX can help your business:
- Develop a deeper understanding of your customer’s experience
- Map and visualize your current customer experience
- Assess how to make your customer experience better
- Use your survey data to glean insights and recommendations
- Create tactical plans to create the priorities and change you need
- Improve your margins
SuiteCX University – Onsite, Online, On-Demand
We provide a series of courses in a variety of formats to broaden and deepen the knowledge of our practitioners and partners all over the world. In combination with onsite training, SuiteCX University is available as a webinar, a self-paced classroom, a downloadable PDF/PPT and in video format. Courses are 90 minutes to 2 hours long and are targeted at progressive skills groups.
Click the button below for a full list of our courses and a brief description of each.Full list of SuiteCX courses
Our new Help System (Self-Paced)
For our existing partners and customers, we have launched an online Self Help system containing 10 topic chapters with 125 individual lessons organized by topic. The help system also has links to the SuiteCX online university lesson files. Contact us for a brief tutorial on how to use the help system or just dig in on your own. Click on the “?” in the top right navigation of your instance and the help system will open up. With this, you can “train the trainers” at your organization at your speed and pace.
Kickstart Onsite – Get started gathering your data and hands on training
SuiteCX practitioners with deep CX experience come to your business location to help you organize, filter and upload your CX data into SuiteCX to kick off your applied CX program; then we use that data to train your team in 2-3 day hands on workshops.
Work with a coach and see your work in the tool
If you have had a demo and are interested in seeing how your existing work would look migrated into SuiteCX, then give us a call and we will work with you on setting up a trial offer and doing some conversions of your work to give you a sense of the possibilities. We can even convert your branding and look and feel by using some of your creative content from existing powerpoints and pdfs.
“The joy of learning is as indispensable in study as breathing is in running.”
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