SuiteCX was also identified as a Leader in the Aragon Research Tech Spectrum for Customer Journey Mapping, 2019.
The Aragon Research Tech Spectrum for Customer Journey Mapping, 2019 evaluated twenty-seven major providers in this emerging market. SuiteCX was evaluated based on the completeness of its strategy and performance. According to the report, SuiteCX’s strengths include its “integrated rich functionality” with VOC vendors as well as its “deep analysis capabilities,” among other strengths .
“To retain customers in the era of digital business, organizations need to continually invest in the customer experience and customer engagement technologies,” said Jim Lundy, CEO and Lead Analyst at Aragon Research. “Customer journey mapping providers such as SuiteCX, with its robust functionality and high level of customization and security, are helping organizations improve their customer journeys and delight their customers.”