The Board of SuiteCX is delighted to announce the appointment of Alan Pennington as Deputy Chairman with immediate effect. He will be responsible for advising the Board on business strategy, investments, and will act as advisor for Chief Executive Officer Valerie Peck. Alan has been a Non–Executive member of the SuiteCX Board for the last three years providing informal advice to the Board.
Commenting on the appointment Chairman Martha Rodgers said:
“We are very pleased to have Alan taking a more active role in the development of the business for both his recognized expertise in the customer experience world, alongside his proven commercial acumen during the development and eventual sale of the CX business, Mulberry Consulting. This is an exciting stage for SuiteCX and Alan’s knowledge and expertise will help to guide us to the next stage of development.”
“This is a key stage in the development of the SuiteCX business, our market-leading offering in the CX software space, as recently recognized in the Aragon Research Customer Journey Mapping 2019 Report, is achieving both profitable and increasingly renewal based growth. I am looking forward to advising and working directly with the Executive team and building on the successes achieved to date.”
Valerie Peck, CEO of SuiteCX noted that:
“It is great to have an Executive with such a proven pedigree to help to shape the next stage of our growth. I am looking forward to working closely with Alan to continue to provide value to our CX professional community through the increasing range of products and services we are now able to offer.”
SuiteCX is a software company based in North Carolina, specializing in the CX mapping, visualization and management through a SaaS based system. The tools are browser-based, offering the best of both worlds – cloud convenience and high security. Currently used by a range of Fortune 500 businesses to manage their future customer data and experiences. The software is enterprise level and allows clients to map, visualize and manage their path to purchase and subsequent experiences; consolidate performance and operational data in one place; and share customer information easily and cost-effectively across the client business from visuals through to live dashboards.
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